“We will support our Dealers and OEMs with our UNMATCHED, REAL-WORLD Mobile Service knowledge and experience. Our proprietary leading-edge support tools and mold-breaking methodology will transform our client’s Mobile Service business into a seamless, sustainable, dynamic growth enterprise.”
“We joined a major OEM’s Mobile Service Launch Team at it’s infancy in 2019. They had the wisdom and foresight to recognize the future value of Mobile Service, so we catapulted headlong into the unknown. Their ambition was to build the largest Dealer Mobile Service network in the world. It HAD TO BE DONE… trouble is, none of us were exactly sure what “it” was! Mobile Service was truly a whiteboard endeavor, and the exact definition was to be “determined in the field.” Fast forward to 2 years, hundreds of Mobile Service Dealer launches, thousands of Dealer training hours and an AMAZING collection of best practices. Oh, and of course, so many start up challenges - not to mention COVID!
As performance data rolled in, our Dealer’s pain points began to emerge: primarily acute technician shortages along with significant staff turnover. These issues created a multitude of daunting collateral challenges for Fixed Operations Managers who were already bearing tremendous stress with their core service operations. The number of Dealers who struggled to balance this business within a business was evident.
As ELITE Senior Trainers, we recognized a need to provide more hands-on support to these Dealers. We compared notes and formulated real-world solves for our Dealer’s pain points. And amid this tremendous difficulty, the Next>Level Mobile Service Performance Program was born."